Consulting Services

An Overview

Since 1997, Drew Stevens PhD and his firm Getting to the Finish Line has assisted organizations world wide to dramatically accelerate business growth. Drew is a well-known speaker; author and consultant that works personally and collaboratively to immediately gain results.

Our simple desire is to quickly improve your condition. We establish objectives, and metrics with distinct timetables and goals to gain the outcomes you desire. Coincidentally, all of our methodology is simply a redeployment of talent and resources so that little capital investment is required to make necessary changes. More importantly, everything we do is personalized per your issue. Nothing is standard and our work is retainer based to minimize your investment and maximize your return!

Talent Education

For Sybron Chemicals we designed educational programs in topics ranging from Communication skills to Supervision, to Performance and Evaluation to Presentation skills, utilizing cognitive and behavioral assessments, self-paced learning materials, and facilitator-led sessions. These programs have decreased union and non-union human resources issues and have led to a 30% decrease in firm wide workman's compensation claims.

Strategic Design and Organizational Foundation

For eMEd International we helped to design a new organizational structure, governance, to maximize services to members. This involved creating new areas of reporting and new lines of accountability to ensure immediate communication to the firm's most important asset- the member.

Strategic Implementation

For Compliance Services International we provided a new corporate strategy that redeployed resources for greater efficiencies. One of the results has been to allow the organization to maintain its entrepreneurial nature while implementing basic systems necessary to maintain quality during dramatic growth.

Gold Medal Service and Quality

For Reliv International we designed a program that helped to develop greater emphasis on customer relationships. The program is used at the firm's corporate headquarters and has vastly decreased client attrition.

Seminars

For Sybron Chemical a division of Bayer we designed and implemented programs for its Professional and Leadership Development Program in the areas of Behavior and Professional Conduct. These programs have laid the foundation for managerial compliance and excellence.

Sales Optimization

At Quest Diagnostics we worked with management to develop a series of personal productivity courses. These regularly held workshops and focus groups assists to increase selling revenue and exceed monthly and annual sales quota. We also worked with the Marketing Department to assist in creating optimization in selling efficiencies.

For LMS Logistics we developed a personal sales training course for their newly hired sales staff. Results within the first year exceeded 300% of quota.

Talent Management

For State Street Bank we redeveloped goals and accountability procedures to help in created new Human Resource policies, procedures and talent performance goals.

Customer Service

For Turfline International we assisted in the communications and counseling programs required to ensure the successful integration of relationship and customer service. As a result of our recommendations and counseling the firm has seen record year-to-year growth of 30 percent!

Call Center Strategy

For Top Ten Hawaii we worked with the CEO and top management to assess and establish the appropriate management structure and staffing to meet projected customer needs. We implemented appropriate metrics to establish call times for sales performance. Once identified, we introduced team-building, individual skills-building and customer assessment devices to implement the design. We also assisted in the retention of talent and new employee acquisition.

Non-Profit Guidance

For American Red Cross we also developed methods to alleviate long hold times and protect client acquisition. We introduced a new process to achieve higher grants and sponsorships for this international non-profit.

For Miami Lighthouse we assisted in created a unified marketing message to be communicated by management, staff and the board of directors. Working in a team environment we helped to update brand image and value proposition.